FAQs

What are the benefits of signing up on medePractice?

Plenty! But to put it simply, you can focus on serving more patients better without a host of administrative hassles involved in managing your practice. Check out our different services to know more about specific features and benefits of each.
I don't need all of the services you provide as part of the medePractice service. Can I opt for only the ones I need?
Absolutely. We offer an a la carte menu precisely to meet the needs of doctors like you who can pick and choose the services you need. Of course, we invite you to try out some of the other services too which could complement your own capabilities.

How do you ensure security and confidentiality of information?

We treat privacy, security and confidentially of information with utmost care. In fact, we consider it as one of the most critical success factors to our business. Accordingly, our systems and processes have been meticulously designed and tested to prevent any unauthorized access or use of private/ confidential information. More details pertaining to this aspect are included in our terms and conditions of service / privacy policy/ SLA

Will I be locked into a long-term contract for your service?

No, we have created simple and flexible subscription plans for you. Try our service, satisfy yourself that we have delivered on our commitments and continue to reap the benefits!

How qualified are your call-centre professionals to talk to our patients?

Rest assured, our call centre personnel are well-trained and experienced to handle these calls. Our call monitoring processes and continuous training ensure high quality of all calls.

Do you provide any guarantees on conversion of leads into customers?

Yes, we do! Please refer to our SLA for specific guarantees.

No, we don't. What we guarantee is diligent follow up on all your leads as per the SLA. You will be provided with the status of each lead with detailed information on every follow-up.

As you can appreciate, conversion of a lead into a customer is dependent on several factors that are beyond our control. These include factors such as quality of lead; intent of the person sending the inquiry; location of the inquirer, etc.

What happens to all my leads and customer information once I cancel/ suspend your service?

Oops. We hope you never have to do it. However if you do choose to opt out of our service, for whatever reason, all information pertaining to your patients and leads will be available to you in a pre-defined format.